Shipping Time:

All in-stock items are ready to be dispatched. The standard dispatch times are as follows:

• Within India: 7-21 business days
• Outside India: 7-30  business days

Please note that weekends and public holidays (in India and the country of shipping) are not considered business days.

Shipping Cost: Shipping cost will be applied based on the PIN code. Please provide the correct and complete address for shipping, including the PIN code.

Tracking Order: Orders that have been processed and shipped can be tracked using the consignment/tracking number on the shipping agency’s website. Once your order is shipped, we will email you your tracking number along with information about the shipping agency.

Non-availability On Delivery: Our delivery partners will attempt to deliver the package three times before returning it to us. Please provide the complete and accurate shipping address, including zip code and a mobile number. This will help us in delivering your order faster and without additional costs.

Duties & Taxes For International Orders: All our orders are shipped from India. Duties and taxes for international orders are not included in your order and are over and above any shipping and handling charges paid at checkout. Due to the nature of international shipping, occasionally, a customer may have to pay additional import duties and taxes, which are levied once a shipment reaches your country.

Payments: We accept payment through various secure payment gateways available on the website.

Returns & Refunds:

All our products are handcrafted, and slight variations are intrinsic to the craft processes.

Refund will be initiated in 3-5 business days and Return in 5-7 Business days after the return request is approved.

Refunds or exchanges are provided only in the following conditions:

• The order is wrongly delivered.
• The product has been damaged in transit.
• The product has a genuine defect.

Please write to us at obracarpethpcl@gmail.com from your registered email ID within 48 hours of delivery of the product and include the following in your correspondence: order number, date of transaction, delivery address, photograph of the product clearly showing the defect or damage.

We will get back to you within 2 working days of receiving your request. If your case qualifies for a refund or a return, we will arrange for a reverse pickup.

No refunds or exchanges will be provided in the following cases:

• The customer has given a wrong or incomplete shipping address.
• There are 3 failed delivery attempts by our logistics partners.
• The package is refused by the recipient.
• In case of orders which are shipped out of India, if a customer refuses to pay the duty as mandated by the respective country of shipment and doesn’t collect their order from the shipping agency.

Cancellation Request: As a policy, we do not offer cancellations on confirmed orders. But in the event that you need your order cancelled due to unavoidable circumstances, please send us a request within 24 hours of placing the order.

Disclaimer: All policies are subject to change without prior notice. In case of any conflict, the “Terms of Use” policy will prevail.